Support for our people

The safety, health and wellbeing of our people is paramount. Which is why we have a wide range of support services available to our people and their families and actively encourage them to use them if they need.

If you need support, you can find a full list of support options on our positive workplace culture webpage, or on the Portal (a Fire and Emergency log in is required).

This support can be accessed immediately whenever needed.  We provide free counselling as well as professional psychological support.

There’s also peer support, psychological wellbeing workshops, dedicated safety health and wellbeing advisors, chaplaincy, and tikanga Māori-based services. These services can be used for either personal and work-related matters. We also provide free counselling to our people’s immediate family members for any reason they see fit.

Dealing with bullying or harassment and need support?

Bullying and harassment have no place at Fire and Emergency.

Reaching out to someone can be difficult and stressful. We are here to support you and take reports of unwanted behaviour seriously.

If you have experienced unwanted behaviour and would like to raise a complaint or seek information, you can contact our Behaviour and Conduct Office who will deal with your matter complete confidentially.

You can contact the BCO by:

Find out more about our current process for bullying and harassment complaints.

Support for those affected by sexual harm

If you’re looking for help to do with sexual harm, the Government’s Safe to talk helpline offers free confidential contact with trained specialists. Available at any time, day or night, seven days a week. Contact Safe to talk on 0800 044 334.

We also have an information page for support for victims of sexual harm.