Bullying and Harassment Complaints – Interim Process

Fire and Emergency New Zealand

Bullying and Harassment Complaints – Interim Process

The bullying and harassment complaints process is in place to help employees, volunteers, contractors and members of the public to resolve complaints of bullying and/or harassment against Fire and Emergency personnel.

Defining bullying and harassment

Bullying is defined as repeated and unreasonable behaviour directed towards another person or a group of people that can lead to physical or psychological harm;

  • Repeated behaviour is persistent and can involve a range of actions over time.
  • Unreasonable behaviour means actions that a reasonable person wouldn't do in similar circumstances. It includes victimising, humiliating, intimidating or threatening a person.

Harassment, as defined by the State Services Commission, is unwanted and unwarranted behaviour that a person finds offensive, intimidating or humiliating and is repeated, or significant enough as a single incident, to have a detrimental effect on a person's dignity, safety and wellbeing.

How to raise a complaint

To raise a complaint about bullying and/or harassment please complete Bullying and Harassment Complaints form and email it to Conductcomplaints@fireandemergency.nz. Your complaint will be received by external contractors from Humankind, an HR company who is providing independent support for the interim complaints process.

This process may also be used by Fire and Emergency personnel to seek information about how to respond to a complaint. You can contact the interim complaints process by email at Conductcomplaints@fireandemergency.nz.

Privacy statement

This mailbox is monitored by external contractors from Humankind. We will collect and hold the personal information you provided on this form to contact you about your complaint and determine the next steps for resolving your complaint.

Information about your complaint, including any personal information you provide, will only be shared outside of the Humankind team where it is necessary to respond to your query or resolve your complaint, where you have given your permission, or where there is a risk of harm to your or someone else. Any information used for monitoring or reporting purposes will be anonymised.

If you wish to remain anonymous, or would not like your information shared further, please state this in the details of your complaint. Please note that this will limit the degree to which your complaint can be addressed. If you would like to know more about this, please email Conductcomplaints@fireandemergency.nz.