Guiding our culture

We want to ensure working at Fire and Emergency is a rewarding, safe and positive experience for everyone. We have developed a number of resources to support and promote the right behaviour, while guiding our culture.

These are:

  • Our Values
  • Our Shared Code of Behaviour,
  • Our Bullying Harassment and Victimisation Policy

We expect our people to act consistently with our Values and Code of Behaviour, so it is important that everyone understands what they are.

Our Values

We do the right thing - Kia Tika

We hold each other to high standards, are trusted by and trusting of others. We do what we say we will do, and show courage to do what's right, rather than what's easy. We take responsibility and think of others. 

We serve and support - Manaakitanga

We work towards strengthening and developing, by being both proactive and responsive to the needs of others, including our teams and communities.

We are better together – Whanaungatanga

We seek opportunities to connect and build inclusive relationships with others - our team members, different parts of our organisation, our partners and our communities. We bring people together, celebrate difference and provide a safe environment for all to thrive.

We strive to improve - Auahatanga

We meet the needs of our communities by looking to the future and continuously finding ways to make things better.  We are flexible and adaptable. We embrace change and acknowledge what's gone before and learn from experiences that help us adapt to future needs.


He Timitanga Kōrero, Fire and Emergency’s introductory guide to Kaupapa Māori, further explains the meaning behind our organisational values and how they connect to the origin stories that underpin Māori culture. You may like to read this section of the guide to strengthen your understanding.

If you’d like to read the full guide, to build your awareness and capability of kaupapa Māori, you can find it here.


In the following video you’ll hear our people talking about our Fire and Emergency values, and what they mean for all of us in our organisation.

Other Policies and processes

Our Shared Code of Behaviour can be used as a quick reference against which to check our behaviour . It can be printed and displayed at your Fire and Emergency station, brigade or office.

Our Standards of Conduct Policy clearly outlines how our people are expected to behave, how to identify bullying, harassment and victimisation, and how to stop unwanted behaviour.

Our Policy to address Bullying, Harassment and Victimisation sets out Fire and Emergency New Zealand's commitment to provide, and the obligation of all personnel to contribute to, a positive and safe workplace.

A series of processes for responding to different situations in relation to bullying, harassment and victimisation are also available on the Portal, for Fire and Emergency personnel.

Access them here