Communications Centre Dispatcher

Fire and Emergency New Zealand

Communications Centre Dispatcher

Fire and Emergency New Zealand has three 111 Communications Centres based in Christchurch (Southern), Wellington (Central), and Auckland (Northern). The primary role of the Communications Centres is to act as the first point of contact for the public with Fire and Emergency NZ.

About the role...

Four shifts on, four shifts off | exciting, supportive team environment | intensive training | NZQA qualifications

We are seeking a Dispatcher to join our Central Communications Centre, based in Wellington.  This is a permanent position. 

Dispatchers operate in a 24/7 emergency service environment.  Working in a small close-knit team, your primary responsibility will be to receive emergency 111 and administration calls and to dispatch appropriate Fire and Emergency NZ resources.  You will have daily phone contact with a wide range of people including members of the public, firefighters, other emergency services and other agencies. 

Full-time dispatchers work a structured roster cycle of four shifts on (two days, two nights), four shifts off.  

Applicants require:

  • High level of computer literacy with a typing speed of at least 45wpm;
  • Good geographic knowledge of New Zealand;
  • Excellent attention to detail accompanied with a high level of accuracy and the ability to perform multiple tasks under pressure;
  • Ability to work constructively and cooperatively within a team environment; and
  • Previous experience in a communications centre or similar customer service environment coupled with a strong customer focus and a ‘can-do’ approach.

How to apply

If this sounds like you, please apply now by downloading an application form and position description.

For more information about this role please email  

Send completed application form along with supporting documents to

Applications close 5pm, Monday September 28th 2020.