Emergency Communication Centre Manager Wellington

Fire and Emergency New Zealand

Emergency Communication Centre Manager Wellington

  • Central city location
  • Inclusive Team
  • Industry that protects and preserves lives, property and the environment

About Us

Fire and Emergency New Zealand is a Crown Entity established on 1 July 2017 under the Fire and Emergency New Zealand Act 2017.

We exist to protect and preserve the lives, property and environment of all New Zealanders. We do this through reducing unwanted fires, responding to fires and other emergencies including motor vehicle crashes, medical emergencies, hazardous substance related incidents, natural disasters and supporting increased community readiness and recovery.

Our vision is to build stronger communities and protect what matters most to the people within them.

As the most trusted public sector agency we are working to embed our new values. Our values reflect what is important to our people and set out what we believe is core to who we are and the organisation we aspire to be. Our values are:

We Do the Right Thing – Kia Tika
We Serve and Support – Manaakitanga
We Are Better Together – Whanaungatanga
We Strive to Improve - Auahatanga

Fire and Emergency NZ has three Emergency Communication Centres, based in Auckland, Wellington and Christchurch which are operate 24 hours a day, seven days a week. The primary role of the Centres is to act as the first point of contact for the public with Fire and Emergency NZ.  This is mainly for 111 emergency calls but extends to non-emergency calls. 

About the Role

A rare opportunity exists for an experienced manager to join and run our Wellington Communication Centre. This is a People leadership role and encompasses Personnel development  

Our Communication Centre is not like a call/contact centre however if you are an experienced call/contact centre manager we would still like to hear from you.

With 6 direct reports and approximately 22 indirect reports you will work collaboratively with your staff, leading and developing a high performing team.  

About you

To excel in this important role, you will have:

  • Exceptional staff management skills and experience leading medium size teams,
  • Strong communication and interpersonal skills
  • Proven leadership and management of people, possibly in a customer service team leader environment, preferably in the emergency service sector
  • Highly effective oral and written communications skills
  • Strong organisational skills and attention to detail. Proven problem-solving abilities
  • Strong business management skills such as financial and budget management, business planning and reporting
  • Drive and experience promoting continuous improvement throughout the centre
  • A tertiary qualification such as business / technical degree or diploma, or extensive work experience in a similar role
  • You must be able to obtain and maintain a high-level security clearance
  • Proven stakeholder engagement experience

You will also need to be able to prioritise and juggle multiple tasks, be calm and efficient, self-motivated and used to producing high quality work under pressure. Above all, you need to be able to work well with others and be able to coach, mentor and guide your team.

This is a permanent with a competitive salary and benefits including
6% matched Kiwisaver, life insurance, including income protection, and a comprehensive wellness policy

How to apply

For more information about this role please email  NHQjobs@fireandemergency.nz.

If this sounds like you, make sure you carefully consider the position description so that your CV sets out your relevant experience and apply below.


Applications close 8am, Tuesday 26th October 2021