Manager Information Requests

Fire and Emergency New Zealand

Manager Information Requests

The Manager Information Requests has responsibility for managing National Headquarters’ responses to requests or demands for information.

  • Join a supportive and passionate national organisation
  • An agency that protects and preserves lives, property and the environment.
  • Great central location in the Wellington CBD.


Fire and Emergency has a vital role in New Zealand as first responders.

This management role is critical in assisting us to be publicly accountable for the important work we do.  

About us

Fire and Emergency New Zealand is a national emergency management organisation that keeps New Zealanders, their property and our unique environment safe.

Our firefighters educate communities to build their resilience by helping them prepare for, respond to, and recover from, emergencies. Our people don’t just respond to fires; they respond to a wide variety of emergencies including motor vehicle accidents, medical emergencies, dealing with hazardous substances, severe weather events and natural disasters. We also work to reduce risk to make our communities safer, through fire safety campaigns, research, and by providing advice on the Building Code.

Our people

Nothing is more important to us than our people – he waka eke noa. We are committed to ensuring our workplace is safe, respectful and inclusive for all our people. This is fundamental to our purpose and consistent with our values. We actively embrace and value diversity and welcome people from all backgrounds.

About the role

The Manager Information Requests has responsibility for managing National Headquarters’ responses to requests or demands for information. This includes a significant number of Official Information Act requests, as well as Privacy Act requests and court orders for information. The role also overseas any complaints from the Ombudsman or the Office of the Privacy Commissioner.

The Manager has a critical role to ensure the organisation has effective systems, processes and capability to ensure responses comply with the relevant legislation, including required timeframes.  An initial project will be to review and seek to improve our current internal systems and processes.

The role also provides thought leadership to our five regions for OIA requests within their respective areas of responsibility.

You will work closely with other managers across New Zealand to ensure cross-branch coordination of responses and ensure that the appropriate subject matter experts and senior managers contribute to the process. 

This is a permanent role with five direct reports. It reports to the Chief Legal Advisor.

Our employee benefits include matched KiwiSaver employer contributions of up to 6%, life and income protection insurance, and a wellness policy that allows for generous sick leave provisions so you can look after you and your family.

About you

You may have experience as a manager within a government agency or be a practicing public law lawyer.


To succeed in this role, you will have the following skills/attributes:

  • Strong planning and organisational skills, including the ability to prioritise and to deliver on time within a complex work environment with competing priorities.
  • Be an enabler with the ability to influence and the desire to add value.
  • Be recognised for your pragmatic approach.
  • Have outstanding relationship management skills with both internal and external stakeholders;
  • Have excellent written and oral communication skills.
  • Have experience applying critical thinking and sound judgement
  • Have a strong understanding of the Official Information Act and Privacy Act.


  • Broad public sector experience working with senior managers
  • Understanding of the role of the Ombudsman and the Office of the Privacy Commissioner.
  • Understanding of the machinery of government and wider public sector, including the Public Service Commission.
  • Relevant tertiary education in a relevant field requiring a high level of research, analytical and/or evaluative skills

 Additional Advantage

  • It is an additional advantage to be, or have been, a solicitor or legal advisor, and to have advised on matters relating to the Official Information Act and Privacy Act

The key accountabilities and deliverables for this role are set out in the attached position description.

For more information about this role please email

How to apply

If this sounds like you, make sure you carefully consider the position description, so your CV sets out your relevant experience and apply below.

You will receive a notification advising we have received your application. 

Applications will close Tuesday, 9:00 AM 25 January 2022