National Operations Advisor Infrastructure

Fire and Emergency New Zealand

National Operations Advisor Infrastructure

Central location | Inclusive and engaged Team | Industry that protects and preserves lives, property and the environment

About the role

Reporting directly to the Specialist Response Manager, this role provides advice to the Service Delivery Branch.

The primary purpose of the role of the National Operations Advisor Infrastructure is to provide superior operational advice to Fire Engineers, Region/District Managers and Project Teams working on significant infrastructure projects. 

Working with the Policy & Doctrine advisor in maintaining or developing new operational policies, standard operational procedures and guidelines specific to Infrastructure.

The position holder will assist with guiding the organisation moving towards principle-based procedures away from the current prescriptive ones.

The role will be based within Auckland Region in order to engage heavily with key stakeholders noting the largest infrastructure development is occurring in the Auckland Super city environment. Travel across the country will be required which may involve overnight travel.

Key Areas of accountability & deliverables

  • Technical Advice
  • Built Environment
  • Projects
  • Research
  • NCC & National Exercises
  • General duties driving a high "service ethos" approach to regions, areas and brigades, responding efficiently to customer needs, and maintaining a high standard of service to ensure national consistency
  • Any other Duties consistent with the position as may be required
  • All FENZ employees are expected to operate in line with our organisational values which are:
    • We Do the Right Thing – Kia Tika
    • We Serve and Support – Manaakitanga
    • We Are Better Together – Whanaungatanga
    • We Strive to Improve - Auahatanga

About You

Qualifications, attributes and experience

Suitable candidates will possess the following skills/attributes:


  • A related tertiary qualification or significant experience in the built environment
  • Fire and Emergency NZ operational or similar fire service experience.
  • Excellent communication and interpersonal skills
  • A positive ‘can do’ attitude.
  • Ability to interpret and translate technical documentation into operational requirements
  • An understanding of public sector standards
  • Ability to drive a strong "Customer Service Ethos"
  • Effective interpersonal skills with the ability to quickly build rapport, influence others and maintain strong relationships with people both internally and externally
  • Ability to work autonomously and to operate within a national team environment while also working within a regional environment
  • Substantial computer literacy in Microsoft applications.


  • Experience writing policies, procedures and guidelines
  • Experience in the successful use of Project Management methodology.

How to apply

If this is of interest to you, please download the Position Description and make an application below.

The remuneration range for this position is $100,954-$112,171 and as this is a permanent role the following benefits apply:

  • Matched Kiwisaver contributions at 6%
  • Life insurance including income protection
  • Comprehensive wellness policy

For more information about the role please email

Applications close Monday 25th October 2021