Volunteer Recruitment Administrator FTC until June 30, 2022

Fire and Emergency New Zealand

Volunteer Recruitment Administrator FTC until June 30, 2022

Supportive & Passionate Agency - Central Location - Inclusive team passionate about serving our communities

Join FENZ as a Volunteer Recruitment Administrator to join our busy Volunteer Resilience Recruitment team on a Fixed Term basis until June 30th 2022.  This role sits in our People Experience Directorate, based at NHQ Wellington.

About Us

Fire and Emergency New Zealand was set up under new legislation in July 2017, combining 40 urban and rural fire services and 14,000 people. We became one national emergency management organisation to keep New Zealanders, their property and our unique environment safe.

People Experience is a directorate of the People Branch at Fire and Emergency New Zealand. We are at the beginning of a journey to define purpose and design people-centric services. Our organisation is changing and we acknowledge that we need to support this by redesigning how we work and support our people.

We deliver core services; Payroll; Remuneration; Reward & Recognition; Safety Health and Wellbeing; Injury Management; Recruitment; Volunteer Sustainability; Human Resource and HRIS, to support all FENZ people and leaders, from our volunteers through to Career firefighters and everyone in between.

Our People

Nothing is more important to us than our people – he waka eke noa.

We are building a workplace that is safe, respectful and inclusive for all our people. It is fundamental to our purpose and consistent with our values. We activity embrace and value diversity and welcome people from all backgrounds. This helps all people at Fire and Emergency to grow, develop and be their best by providing them with a positive experience throughout their time with us.

About the role

This role will provide volunteer recruitment administration support. Additionally, they will work collaboratively across Volunteer Resilience team.

On a day to day basis tasks will include:

  • Working collaboratively across Volunteer Resilience team
  • Providing customer service and information to prospective volunteers, brigade leaders and associated staff
  • Helping guide applicants through the recruitment process.
  • Liaising with medical centres, applicants and police vetting services to process applications
  • Entering data into recruitment, HRIS and finance systems.
  • Being able to demonstrate the following volunteerism principles in action i.e:
    Making it easier to be a volunteer
  • Recognising volunteers, their employers and families as well as their contributions
  • Appreciating that volunteering is always a matter of choice
  • Identifying sharing and growing what works for volunteers
  • Being responsive to local needs
  • Involving volunteer perspectives in decision making
  • Demonstrating openness, transparency and fairness
  • Operating with mutual trust and respect
  • Being inclusive and accepting of difference


The remuneration range for this role is $51,771-$57,523

So, if you’re looking for chance to put your customer-oriented skill set to use in an organisation dedicated to helping our communities. We will provide you with a unique opportunity to grow your knowledge and assist with your professional development within this fast paced and fantastic team environment.

About you

We are looking for someone who:

  • Wants to provide effective, efficient quality services across our volunteer Resilience team.
  • Is open to new ideas
  • Has excellent customer service focus
  • Has strong communication skills
  • Has dealt with volunteers in previous roles or has been a volunteer for an organisation and is respectful of their efforts within a community
  • Is flexible and able to stay calm under pressure
  • Has some work experience

If this sounds like you, make sure you carefully consider the position description in the link here, so that your CV sets out your relevant experienceand apply below.

You will receive an email confirming that your application has been received
If you have any enquiries please email nhqjobs@fireandemergency.nz

Applications close Thursday 2nd December 2021