Trainee Communicator

Four shifts on, four shifts off | Wellington Location | Intensive training, NZQA qualifications

Fire and Emergency New Zealand is a Crown Entity established on 1 July 2017 under the Fire and Emergency New Zealand Act 2017. The role of our new organisation is to reduce unwanted fires, respond to structural and vegetation fires and other emergencies including motor vehicle crashes, medical emergencies, hazardous substance related incidents, natural disasters and support increased community resilience.

Our new, unified organisation provides a fire and emergency service that delivers for communities, and the firefighters who serve them, now and in the future.

Fire and Emergency New Zealand has three 111 Communications Centres based in Christchurch (Southern), Wellington (Central), and Auckland (Northern). The primary role of the Centres is to act as the first point of contact for the public with the Fire and Emergency New Zealand.

We are seeking a Communicator to join our Central Communication Centre, based in Wellington.  This is a permanent position.

Communicators operate in a 24/7 Emergency Service environment. Working in a small close-knit team, your primary responsibility will be to receive emergency 111 and administration calls and to dispatch appropriate Service responses. You will have daily contact with a wide range of people including members of the public, firefighters, other emergency services and government agencies.

Full-time communicators work a structured roster cycle of four shifts on (two days, two nights), four shifts off.

The primary role of the Communication Centres is to act as the first point of contact for the public with the Fire and Emergency New Zealand.

Applicants require:

  • High level of computer literacy with a typing speed of at least 45wpm;
  • Good geographic knowledge of New Zealand;
  • Excellent attention to detail accompanied with a high level of accuracy and the ability to perform multiple tasks under pressure;
  • Ability to work constructively and cooperatively within a team environment; and
  • Previous experience in a communications centre or similar customer service environment coupled with a strong customer focus and a ‘can-do’ approach.

How to apply

If this sounds like you, please apply now by downloading an application form and position description. For more information about this role please email recruitment.centralcom@fireandemergency.nz

Send completed application form along with supporting documents to recruitment.centralcom@fireandemergency.nz

Applications close Monday 28th May 2018 at 5pm.