Trainee Dispatchers

Unique Industry | Making a significance difference to people’s lives often in a time of crisis | Exciting, supportive team environment

  • Eight day roster, two day shifts, then two night shifts followed by four days off
  • Intensive training, NZQA qualifications

About Us

Fire and Emergency New Zealand is a Crown Entity established on 1 July 2017 under the Fire and Emergency New Zealand Act 2017. The role of our new organisation is to reduce unwanted fires, respond to structural and vegetation fires and other emergencies including motor vehicle crashes, medical emergencies, hazardous substance related incidents, natural disasters and support increased community resilience.

Our new, unified organisation provides a fire and emergency service that delivers for communities, and the firefighters who serve them, now and in the future.

About the role

Fire and Emergency New Zealand has three emergency Communications Centres based in Christchurch (Southern), Wellington (Central), and Auckland (Northern). The primary role of the Centres is to act as the first point of contact for the public with Fire and Emergency New Zealand. We require these roles to commence in February 2022. This role is based in our Wellington Communications Centre.

We are seeking 4 x Dispatchers to join our Central Communication Centre, based in Wellington.  These are full permanent positions and will attract the following benefits in addition to the opportunity for overtime paid at 1.5:

  • 5 weeks paid training (call taking then dispatching courses)

Dispatchers operate in a 24/7 Emergency Service environment. Working in a small close-knit team, your primary responsibility will be to receive emergency 111 and non-emergency calls and to dispatch appropriate Fire and Emergency responses. You will have daily contact with a wide range of people including members of the public, firefighters, other emergency services and government agencies.

Full-time Dispatchers work a structured roster cycle of four shifts on (two days, two nights), four shifts off.

The primary role of the Communication Centres is to act as the first point of contact for the public with Fire and Emergency NZ.

Applicants require:

  • High level of computer literacy with a typing speed of at least 45wpm;
  • Good geographic knowledge of New Zealand;
  • Excellent attention to detail accompanied with a high level of accuracy and the ability to perform multiple tasks under pressure;
  • Ability to work constructively and cooperatively within a team environment; and
  • Previous experience in a communications centre or similar customer service environment coupled with a strong customer focus and a ‘can-do’ approach.

How to apply

If this sounds like you, please apply now below. For more information about this role please email

You will receive an email informing you that your application has been received.

Applications close 24th November 2021