Fire & Emergency New Zealand

Contact us

In the event of an emergency

If you need help from Fire and Emergency New Zealand, call 111 immediately. Anything which could cause loss of life, serious injury or loss of property is a fire emergency.

If you can't decide if it's a real emergency and you're still worried, call 111 and ask the operator. They'll help you work out what to do.

When you dial 111 from a mobile phone, data that helps determine the location of your handset may be sent to a Location Area Service (LAS) system. To understand more, please read about Emergency Caller Location Information.

Media enquiries

For media enquiries contact us on or 027 591 8837.

General enquiries and questions

Use this online form if you wish to submit a general enquiry or question for topics such as:

  • Recruitment/volunteering
  • Fire safety information
  • Fire permits and seasons
  • Evacuation schemes
  • Request for access to the site of an emergency

Plain language

The Plain Language Act 2022 came into force on 21 April 2023. Fire and Emergency is committed to using plain language in documents (including websites) that we write for the general public.

Plain language means language that is appropriate to the intended audience, and clear, concise and well organised.

Let us know what you think about how we use plain language – what we’re doing well and what we could improve on.

Note: The Act only covers public documents written in English that we publish (online or in print) or substantially revise after 21 April 2023.


Submit a general enquiry or question or call 04 496 3600


Your feedback is important to us. If you feel our service is not up to standard, please let us know. We will endeavour to resolve your complaint as quickly and fairly as possible.

Use this online form if you want to lodge a complaint about any matter involving Fire and Emergency New Zealand.

Lodge a complaint

Bullying and Harassment Complaints – Process

If you have experienced unwanted behaviour from a Fire and Emergency employee or volunteer, you can raise a complaint confidentially with our Behaviour and Conduct Office via our complaints process, which will be dealt with in a confidential manner.

To raise a complaint, you can contact the BCO confidentially by completing the  
Behaviour and Conduct Office Complaints and enquiry form and email it to, and someone from the BCO will respond to you within 3 working days.

If you would prefer to speak to someone, you can call the BCO on 0800 470 951 (available Monday to Friday, 9am – 5pm).

The information you provide when making a complaint will be kept as confidential as possible and will only be shared with those who need to know the information in order for your complaint to be properly addressed. This may include sharing information with the person you have complained about.  

Your information won’t be shared without your knowledge. However, if there is a serious threat to your, or someone else’s, health or safety, the organisation may be required to take action without letting you know first.

If you have concerns or questions about how your information may be shared with others, please feel free to contact the BCO to discuss.

Positive Workplace Culture Programme

Dispute Resolution

The Fire and Emergency New Zealand Dispute Resolution Scheme is available to help Fire and Emergency volunteers and members of the public resolve disputes with Fire and Emergency. 

If you have lodged a complaint with Fire and Emergency and are not happy with the outcome or believe it is taking too long for us to respond to your complaint, you can apply to our Dispute Resolution Scheme which provides independent mediation, facilitation and adjudication services. 

Find out more about the Dispute Resolution Scheme.

The Rules of the Fire and Emergency Dispute Resolution scheme can be viewed below. 

Fire and Emergency New Zealand Dispute Resolution Scheme Rules 2021

Fire Hazards

If there's a property in your neighbourhood that you believe is causing a fire hazard due to an unkempt section, you might first try talking to the property owner.

If this does not resolve the problem, you can let us know about your concern by completing this online form.  Please note that we are only able to take action to deal with genuine fire hazards, and not where the property is just unsightly.

Submit a fire hazard

You can also call the Regulatory Compliance Group on 0800 336 942.

Official Information Act requests 

Use this form if you wish to lodge an Official Information Act request with Fire and Emergency New Zealand.

Lodge an Official Information Act request

Jobs and volunteering

Want to work for Fire and Emergency New Zealand?

Do you dream of a career where no two days are the same? Do you want to work as part of a team to help others and make a difference? Then step forward to a career that counts.


Being a paid firefighter

Apply to be a paid firefighter 

Want to volunteer for Fire and Emergency NZ?

Have you considered volunteering with us? About 80% of operational firefighters in New Zealand are volunteers. We also welcome volunteers in support and non-operational roles. 

Being a Fire and Emergency NZ volunteer

How to apply to be a volunteer

Contacting a fire station

Your local fire station is a great place to go for advice on fire safety, help with installing smoke alarms, and guidance on getting a fire permit and lighting an open fire.

You can use our fire station locator to find contact details for any fire station in New Zealand. 

Find a station

If you're after Region, District, or Communication Centre contact details:

Region/District Headquarters

Please note that many fire stations are volunteer operated and are not staffed 24/7. Please don't be offended if no one is available to answer your call.

Remember, you can always contact us through our general enquiries form if you have a question about fire safety.