Contact us

In the event of an emergency

If you need help from Fire and Emergency New Zealand, call 111 immediately. Anything which could cause loss of life, serious injury or loss of property is a fire emergency.

If you can't decide if it's a real emergency and you're still worried, call 111 and ask the operator. They'll help you work out what to do.

When you dial 111 from a mobile phone, data that helps determine the location of your handset may be sent to a Location Area Service (LAS) system. To understand more, please read about Emergency Caller Location Information.

Online enquiries

General enquiries and questions

Use this form if you wish to submit a general enquiry or question for topics such as:

  • Recruitment/volunteering
  • Fire safety information
  • Fire permits and seasons
  • Evacuation schemes
  • Access to restricted sites

Submit a general enquiry or question


Use this form if you want to lodge a complaint about any matter involving Fire and Emergency New Zealand.

Lodge a complaint

Official Information Act requests 

Use this form if you wish to lodge an Official Information Act request with Fire and Emergency New Zealand.

Lodge an Official Information Act request

Dispute Resolution

The interim dispute resolution process is available to assist applicants in resolving a variety of disputes.

Dispute Resolution

Jobs and volunteering

Want to work for Fire and Emergency NZ?

Do you dream of a career where no two days are the same? Do you want to work as part of a team to help others and make a difference? Then step forward to a career that counts.


Phone: 0800 FIRE RECRUIT (0800 347 373) 

Being a paid firefighter

Apply to be a paid firefighter 

Want to volunteer for Fire and Emergency NZ?

Have you considered volunteering with us? About 80% of operational firefighters in New Zealand are volunteers. We also welcome volunteers in support and non-operational roles. 

Being a Fire and Emergency NZ volunteer

How to apply to be a volunteer

Contacting a fire station

Your local fire station is a great place to go for advice on fire safety, help with installing smoke alarms, and guidance on getting a fire permit and lighting an open fire.

You can use our fire station locator to find contact details for any fire station in New Zealand. 

Find a station

If you're after Region, Area, or Communication Centre contact details:

Region/Area Headquarters

Please note that many fire stations are volunteer operated and are not manned 24/7. Please don't be offended if no one is available to answer your call.

Remember, you can always contact us through our general enquiries form if you have a question about fire safety.