Our 3-Step Escape Plan

  • First Escape Route
  • Second Escape Route
  • Meeting Place

Use this space to note any additional information about your escape plan, i.e. who will assist

Your checklist
  • Get low

    Smoke is poisonous and more deadly than flames.

    If you breathe smoke for more than a few breaths it can kill you.

  • Be fast

    A house fire can kill you in less than three minutes.

    Don't spend time trying to save possessions.

  • Close doors

    A closed door buys you time.

    It slows down the spread of fire, giving you more time to get to safety.

  • Get out - stay out!

    People have died by going back into a fire.

    Don't leave the meeting place to go back inside for any reason.

Fire & Emergency New Zealand

Dispute resolution

Disputes Resolution Process

The Fire and Emergency New Zealand Dispute Resolution Scheme is available to help Fire and Emergency volunteers and members of the public resolve disputes with Fire and Emergency. 

If you have lodged a complaint with Fire and Emergency and are not happy with the outcome or believe it is taking too long for us to respond to your complaint, you can apply to our Dispute Resolution Scheme which provides independent mediation, facilitation and adjudication services.

Find out more about the Dispute Resolution Scheme.

Review of the Fire and Emergency Independent Dispute Resolution Scheme

The Rules of the Fire and Emergency Independent Disputes Resolution Scheme (established in December 2021) requires that an independent evaluation of the Scheme takes place within 18 months of the Scheme coming into force and then every three years thereafter.

The review must consider the effectiveness of the Scheme and whether it is fit for purpose, including:

  • whether the Scheme meets the principles specified in section 179 of the Act
  • whether the administrator, dispute resolution practitioners, investigators, and Fire and Emergency are complying with the obligations imposed under the Rules of the Scheme
  • the time typically taken to resolve a dispute. 

Bruce Cottrill FAMINZ was appointed to undertake the first review of the Scheme. Mr Cottrill’s Review and Board response to the Review are published here as required by the Rules of the Scheme.

Independent evaluation Fire and Emergency New Zealands Dispute Resolution Scheme.

Board response to the Independent Evaluation of Fire and Emergency New Zealand’s Dispute Resolution Scheme.