Dispute resolution

Disputes Resolution Process

The Fire and Emergency New Zealand Dispute Resolution Scheme is available to help Fire and Emergency volunteers and members of the public resolve disputes with Fire and Emergency. 

If you have lodged a complaint with Fire and Emergency and are not happy with the outcome or believe it is taking too long for us to respond to your complaint, you can apply to our Dispute Resolution Scheme which provides independent mediation, facilitation and adjudication services.

Find out more about the Dispute Resolution Scheme.

 

The Rules of the Fire and Emergency Dispute Resolution scheme can be viewed below.

Fire and Emergency New Zealand Dispute Resolution Scheme Rules 2021