Dispute resolution

Disputes Resolution Scheme Rules

The Dispute Resolution Scheme rules will give Fire and Emergency volunteers and the public an independent and transparent process to dispute our decisions.

If an organisation, Fire and Emergency volunteers or the public disagree with something we have or have not done, or a decision we have made, they will be able to apply to have their dispute resolved through our new independent dispute resolution process which will replace our current one.

The Scheme will be subject to regular review by an independent reviewer – at 18 months following the rules coming into force and every 3 years after that. The independent reviewer will be required to assess the effectiveness of the Scheme and whether it is fit for purpose. (Rule 51)

Following public consultation in Dec 2019, the Dispute Resolution rules are now finalised and available - Dispute Resolution Scheme Rules 2020

Current Disputes Resolution Process

Our new rules are expected to be in place by early 2021. In the meantime, if you are a volunteer or a member of the public, and you have a dispute, you can access our current dispute resolution process. You may access this dispute resolution process as a first step if you choose.

To submit an application, use the dispute resolution process application formOnce you have completed the form, email it to: Manager@resolutionscheme.nz or mail it to:  

Fire and Emergency New Zealand 
Level 12, 80 The Terrace 
PO Box 2133 

Attention: Independent Manager, Disputes Resolution 

More information about our current Dispute Resolution Scheme can be found in our Dispute resolution – Guide for applicants.