Our 3-Step Escape Plan

  • First Escape Route
  • Second Escape Route
  • Meeting Place
Notes

Use this space to note any additional information about your escape plan, i.e. who will assist

Your checklist

  • Get low

    Smoke is poisonous and more deadly than flames.

    If you breathe smoke for more than a few breaths it can kill you.

  • Be fast

    A house fire can kill you in less than three minutes.

    Don't spend time trying to save possessions.

  • Close doors

    A closed door buys you time.

    It slows down the spread of fire, giving you more time to get to safety.

  • Get out - stay out!

    People have died by going back into a fire.

    Don't leave the meeting place to go back inside for any reason.

Call emergency services as soon as you are out and safe. Ask for FIRE.

Clearly state your address and let the operator know it anyone is still inside or has not made it to the safe meeting place.

Emergency call 111 Emergency text 111

National support services

This page is available in English
View in English

After a fire or emergency event, it's normal to feel unsettled and disrupted for a while. You may be able to overcome any problems yourself, but don't be afraid to ask for help. Fire and Emergency New Zealand encourage you to reach out if you, or someone in your community, need support.

If you need urgent help, please contact your GP, Ambulance Service, or local hospital emergency department (for referral to the Crisis Assessment and Treatment Teams – CATT).

Support services

Here’s a list of some of the services that are available in New Zealand that offer support, information and help. All services are available 24 hours a day, seven days a week unless otherwise specified.

Alcohol Drug Helpline
0800 787 797
www.alcoholdrughelp.org.nz

Need to talk?

Free call or text 1737 any time for support from a trained Ministry of Health professional.

Trained health professionals for mental health and addiction helplines (depression, gambling and alcohol drug helplines) will be on hand to support people 24/7.

 

Lifeline

0800 543 354
www.lifeline.org.nz

Healthline

0800 611 116
www.health.govt.nz

Suicide Crisis Helpline

0508 828 865

Depression Helpline

0800 111 757
www.depression.org.nz

Supporting Families in Mental Illness

0800 732 825
(for families and whānau supporting a loved one who has a mental illness)

Women’s Refuge Crisis Line

0800 733 843 (0800 REFUGE)

Rural Support Trust

0800 787 254
www.rural-support.org.nz

Shine

0508 744 633
www.2shine.org.nz
(confidential domestic abuse helpline)

Samaritans

0800 726 666
www.samaritans.org.nz 

Skylight

0800 744 100
www.skylight.org.nz
(for support through trauma, loss and grief, 9am-5pm weekdays)

Gambling Helpline

0800 654 655
www.gamblinghelpline.co.nz

Supporting Families in Mental Illness

0800 732 825

(for families and whānau supporting a loved one who has a mental illness)

Youthline

0800 376 633
www.youthline.co.nz

Contact your doctor or General Practitioner (GP)

 

For other specialist helplines, go to https://www.mentalhealth.org.nz/get-help/in-crisis/helplines/