If we can't get to you, we cant help you. It's important to make sure there's suitable access to your home for emergency services.

If you live in a rural area, you should also make sure your property is clearly signposted with your Rural Addresses Property Identification (RAPID) number.

Fire appliances are generally larger and heavier than those used by other emergency services. Poor or inadequate access can result in a delayed response.

This can have a direct impact on the safety of occupants and the protection of property. The longer it takes us to get our equipment to your house, the longer it will take to put out the fire.

To ensure we have sufficient access, make sure your driveway is at least 4 x 4 meters.

You can find more information on keeping your rural home fire safe in our rural fire safety checklist.

Access to water supplies

Ensure there is an adequate water supply near the structures for fire and emergency services to use.

Make sure there is space for portable pumps to be positioned within 7 metres of the water supply, with access into the supply.

For more information and advice, contact your local fire station and talk to your local Fire and Emergency New Zealand manager.