Our 3-Step Escape Plan

  • First Escape Route
  • Second Escape Route
  • Meeting Place
Notes

Use this space to note any additional information about your escape plan, i.e. who will assist

Your checklist

  • Get low

    Smoke is poisonous and more deadly than flames.

    If you breathe smoke for more than a few breaths it can kill you.

  • Be fast

    A house fire can kill you in less than three minutes.

    Don't spend time trying to save possessions.

  • Close doors

    A closed door buys you time.

    It slows down the spread of fire, giving you more time to get to safety.

  • Get out - stay out!

    People have died by going back into a fire.

    Don't leave the meeting place to go back inside for any reason.

Call emergency services as soon as you are out and safe. Ask for FIRE.

Clearly state your address and let the operator know it anyone is still inside or has not made it to the safe meeting place.

Emergency call 111 Emergency text 111

Contact us

In an emergency call 111

On this page

  • In the event of an emergency
  • General enquiries and questions
  • Submit a general enquiry or question
  • Complaints
  • Lodge a complaint
  • Media enquiries
  • Fire Hazards
  • Official Information Act requests
  • Jobs and volunteering
  • Contact a fire station

In the event of an emergency

If you need help from Fire and Emergency New Zealand, call 111 immediately for anything which could cause loss of life, serious injury or loss of property is a fire emergency.

If you can't decide if it's a real emergency and you're still worried, call 111 and ask the operator. They'll help you work out what to do.

When you dial 111 from a mobile phone, data that helps determine the location of your handset may be sent to a Location Area Service (LAS) system. To understand more, please read about Emergency Caller Location Information.

General enquiries and questions

Use the online form below if you wish to submit a general enquiry or question for topics such as:

  • General enquires
  • Recruitment/volunteering
  • Fire safety information (including marae fire safety)
  • Fire permits and seasons
  • Evacuation schemes
  • Request for access to the site of an emergency
  • How we use plain language.

Submit a general enquiry or question

General enquiries and questions

Complaints

Your feedback is important to us. If you feel our service is not up to standard, please let us know. We will endeavour to resolve your complaint as quickly and fairly as possible.

Use the online form below if you want to lodge a complaint about any matter involving Fire and Emergency New Zealand.

Dispute Resolution

The Fire and Emergency New Zealand Dispute Resolution Scheme is available to help Fire and Emergency volunteers and members of the public resolve disputes with Fire and Emergency. 

If you have lodged a complaint with Fire and Emergency and are not happy with the outcome or believe it is taking too long for us to respond to your complaint, you can apply to our Dispute Resolution Scheme which provides independent mediation, facilitation and adjudication services. 

Lodge a complaint

Complaints

Media enquiries

For media enquiries contact us on media@fireandemergency.nz or 027 591 8837(external link).

Fire Hazards

Outdoor fire hazards

If there's a property in your neighbourhood that you believe is causing a fire hazard due to an unkempt section, you might first try talking to the property owner.

If this does not resolve the problem, you can let us know about your concern by submitting a fire hazard.

We are only able to take action to deal with genuine fire hazards, and not where the property is just unsightly.

Note: This form is for external fire hazards only, not inside buildings.

Submit a fire hazard (external link) or you can also call the Regulatory Compliance Group on 0800 336 942(external link).

Reporting other hazards or an emergency:

  • If the hazard is inside a building, you need to submit a general enquiry.
  • If you are worried that a current fire could cause loss of life, serious injury or loss of property, call 111 immediately to report a fire emergency.

Official Information Act requests

Use this form if you wish to lodge an Official Information Act request with Fire and Emergency New Zealand.

Lodge an Official Information Act request

Jobs and volunteering

Want to work for Fire and Emergency New Zealand?

Do you dream of a career where no two days are the same? Do you want to work as part of a team to help others and make a difference? Then step forward to a career that counts.

Email: recruiting@fireandemergency.nz

Want to volunteer for Fire and Emergency NZ?

Have you considered volunteering with us? About 80% of operational firefighters in New Zealand are volunteers. We also welcome volunteers in support and non-operational roles. 

Contact a fire station

Your local fire station is a great place to go for advice on fire safety, help with installing smoke alarms, and guidance on getting a fire permit and lighting an open fire.

You can use our fire station locator to find contact details for any fire station in New Zealand. 

Find a station

Region, District, or Communication Centre contact details

Please note that many fire stations are volunteer operated and are not staffed 24/7. Please don't be offended if no one is available to answer your call.

Region/District Headquarters

You can also contact us through our general enquiries form if you have a question about fire safety.