Disputes Resolution Process
The Fire and Emergency New Zealand Dispute Resolution Scheme is available to help Fire and Emergency volunteers and members of the public resolve disputes with Fire and Emergency.
If you have lodged a complaint with Fire and Emergency and are not happy with the outcome or believe it is taking too long for us to respond to your complaint, you can apply to our Dispute Resolution Scheme which provides independent mediation, facilitation and adjudication services.
Find out more about the Dispute Resolution Scheme.
Review of the Fire and Emergency Independent Dispute Resolution Scheme
The Rules of the Fire and Emergency Independent Disputes Resolution Scheme (established in December 2021) requires that an independent evaluation of the Scheme takes place within 18 months of the Scheme coming into force and then every three years thereafter.
The review must consider the effectiveness of the Scheme and whether it is fit for purpose, including:
- whether the Scheme meets the principles specified in section 179 of the Act
- whether the administrator, dispute resolution practitioners, investigators, and Fire and Emergency are complying with the obligations imposed under the Rules of the Scheme
- the time typically taken to resolve a dispute.
Bruce Cottrill FAMINZ was appointed to undertake the first review of the Scheme. Mr Cottrill’s Review and Board response to the Review are published here as required by the Rules of the Scheme.
Independent evaluation Fire and Emergency New Zealands Dispute Resolution Scheme.